Location
Other District
Other Location
Description
Job descriptionJob Title: Sales Support Specialist- Applications ( Tanzania)Pharmaceuaticals - Diagnostics Division
Job Purpose and Scope:
- Supports customers in the use and application of ADD products (Mainly in Chemistry, Immunology and Haematology) and also supports ADD staff in implementing its’ strategies.
- Support all divisions in the implementation of it business strategies
- Provide expertise in support functions; this includes business maintenance, new business gains, business reviews and product investigations.
- Responsible for conducting customer training and workshop
- Responsible to make sure that the Abbott training standards are adhered to and keep the training consistent to meet the customer/ Abbott objectives for the African region.
- Responsible for evaluating training and meeting customer needs through training.
- Responsible in assisting Sales/Service to get customer to test of record by Abbott set metric
- Assisting sales with the customer evaluations of new products.
- Responsible for product updates and communications.
- Provide support and is responsible to make sure the SSS team have completed all their task
- Assist RSD to develop new process and to get the new processes implemented by set dead lines
- Drive the implementation with in the team on new processes, training and conferences
- Coaching of team members
- Make sure QD / PI are addressed accordingly
· Detailed knowledge of all ADD products i.e. instruments, technologies, reagents & technical characteristics.
· Basic computer skills e.g. DOS, Excel, Word and PowerPoint
· Understands scientific terminology and literature
· Good telephone skills
· Analytical skills
· Able to multi-task
· Interpersonal relations and personal adaptability
· Training skills
· Strong Leadership, Motivational & Team skills.
· Good oral and written communication skills.
· Dynamic presentation skills.
· Integrity/Confidentiality.
· Knowledge of regulations and standards affecting IVDs and Biologics, as well as quality system and accreditation requirements
Experience Required:
- Minimum of 5 years of technical support experience.
- Laboratory experience in Hematology, Immunology, Immunochemistry or Clinical Chemistry.
- Strong understanding of customer and market dynamics and requirements
- Ability to professionally interact with the customers on many different levels i.e key opinion center (KOLs), Physicians, Pathologist, Head of Departments, Laboratory Managers, Laboratory Technologists.
- Strategic planning &analytical skills
- Creative thinking and attention to detail.
- Innovation & initiative.
- Project Management & Problem solving
- Administrative & documentation skills
- Interpersonal relations and personal adaptability.
- Customer focus
- Willingness and ability to travel up to 75% of the time.
- Technical product expertise with various diagnostics products in Hematology, Immunology, Immunochemistry &Clinical Chemistry Informatics and automation
- Knowledge of the diagnostic market
- Knowledge of regulatoions and standards affecting IVDs and Biologics
- Must be able to read and understand electronic and pneumatics diagrams
- Experience with Information Technology (IT) or Laboratory Information Systems
- B.Sc. Degree / Diploma in Medical Technology
- Proficient in writing, reading and speaking English
- Valid Code 08 drivers license
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