CUSTOMER SERVICE OFFICER
Overall Objective
Responsible for import/export shipments for accounts assigned to customer service officer. Quality, Profit and loss responsible for all shipments handled.
SCOPE
Scope includes documents receipt and quality check of documents, updating of daily shipments reports to origins/destinations, data entry in Cargowise, timely circulation of file and information to declaration and fields operations teams, booking of transport to service providers, invoicing and costing of all files and follow up with transporters for current status of the shipments.
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KEY RESPONSIBILITIES
In charge of local controlled import shipments through Dar es Salaam port/Airport and Tanzanian border posts hereunder
Lead (Local Shipment update) during morning meeting with declaration and Field Operations Team
Check daily in Cargowise for new shipments arriving in Tanzania
Confirm receipt of documents when pre-alert is received
Check documents and inform customer of missing/incorrect documents
Check with carrier on arrival date
Forward arrival notice to consignee
Add shipment to "Daily Shipment Report
Co-ordinate with field staff on documentation need for TBS, TFDA, Atomic Agency, Government Chemist etc.
All Jobs In Tanzania Click here
Co-ordinate with in-house declaration team for customs clearance prior to arrival of vessel
Monitor actual arrival of new shipments (ATA) and enter ATA into Cargowise
Co-ordinate pick up of shipping line invoice and DO with field operations team
Co-ordinate pick up of port charges / ICD invoice with field operations team
Arrange for payment of port/ICD charges with Finance department
Book transport to selected transporter
Confirm loading date with transporter and inform consignee of delivery date and time 1 day prior to delivery
Update Cargowise with relevant time stamps hereunder gate out full date, POD and gate in empty within the relevant deadlines
In case of demurrage/detention and Customs Warehouse Rent inform consignee prior to start of demurrage/detention or Customs Warehouse Rent
Invoice shipment to customer in Cargowise and estimate costs
Print & send invoice to customer
1 Copy of invoice to be put in file and copy uploaded in Cargowise
Upload POD in Cargowise
Check Cargowise billing module for Profit/Loss and if profit is correct then print profit/loss report and put in file
Handover file to back office staff for archiving
All Jobs In Tanzania Click here
KEY PERFORMANCE INDICATORS
Conducting daily morning meeting for local shipments
Submitting daily status reports to customers
Send arrival notice to consignee on shipments
Entering time stamps within deadlines
Invoicing of demurrage/detention and CWR charges - gate out date
Copies of all 3rd party documents and invoices on file
POD in file and uploaded in Cargowise
Profit/Loss report on file
Having completed invoicing and costing of all files before end of month
All Jobs In Tanzania Click here
SKILL SETS & QUALIFICATIONS
Customer service minded attitude
Ability to multitask and co-ordinate with other departments
3-5 years experience with customer service in an import department
Knowledge of customs clearance and shipping line procedures
High School Diploma in related field
TO ONLINE APPLY CLICK HERE
Overall Objective
Responsible for import/export shipments for accounts assigned to customer service officer. Quality, Profit and loss responsible for all shipments handled.
SCOPE
Scope includes documents receipt and quality check of documents, updating of daily shipments reports to origins/destinations, data entry in Cargowise, timely circulation of file and information to declaration and fields operations teams, booking of transport to service providers, invoicing and costing of all files and follow up with transporters for current status of the shipments.
All Jobs In Tanzania Click here
KEY RESPONSIBILITIES
In charge of local controlled import shipments through Dar es Salaam port/Airport and Tanzanian border posts hereunder
Lead (Local Shipment update) during morning meeting with declaration and Field Operations Team
Check daily in Cargowise for new shipments arriving in Tanzania
Confirm receipt of documents when pre-alert is received
Check documents and inform customer of missing/incorrect documents
Check with carrier on arrival date
Forward arrival notice to consignee
Add shipment to "Daily Shipment Report
Co-ordinate with field staff on documentation need for TBS, TFDA, Atomic Agency, Government Chemist etc.
All Jobs In Tanzania Click here
Co-ordinate with in-house declaration team for customs clearance prior to arrival of vessel
Monitor actual arrival of new shipments (ATA) and enter ATA into Cargowise
Co-ordinate pick up of shipping line invoice and DO with field operations team
Co-ordinate pick up of port charges / ICD invoice with field operations team
Arrange for payment of port/ICD charges with Finance department
Book transport to selected transporter
Confirm loading date with transporter and inform consignee of delivery date and time 1 day prior to delivery
Update Cargowise with relevant time stamps hereunder gate out full date, POD and gate in empty within the relevant deadlines
In case of demurrage/detention and Customs Warehouse Rent inform consignee prior to start of demurrage/detention or Customs Warehouse Rent
Invoice shipment to customer in Cargowise and estimate costs
Print & send invoice to customer
1 Copy of invoice to be put in file and copy uploaded in Cargowise
Upload POD in Cargowise
Check Cargowise billing module for Profit/Loss and if profit is correct then print profit/loss report and put in file
Handover file to back office staff for archiving
All Jobs In Tanzania Click here
KEY PERFORMANCE INDICATORS
Conducting daily morning meeting for local shipments
Submitting daily status reports to customers
Send arrival notice to consignee on shipments
Entering time stamps within deadlines
Invoicing of demurrage/detention and CWR charges - gate out date
Copies of all 3rd party documents and invoices on file
POD in file and uploaded in Cargowise
Profit/Loss report on file
Having completed invoicing and costing of all files before end of month
All Jobs In Tanzania Click here
SKILL SETS & QUALIFICATIONS
Customer service minded attitude
Ability to multitask and co-ordinate with other departments
3-5 years experience with customer service in an import department
Knowledge of customs clearance and shipping line procedures
High School Diploma in related field
TO ONLINE APPLY CLICK HERE