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Infrastructure Operations Manager
This role will lead the Executive Support and Video Support teams in Purchase and White Plains along with the NY Design Center. These teams provide support to users with their computer, mobile, and video devices. The role ensures team compliance of IT standards, processes, and SLA requirements. The role is a client advocate and ensures client satisfaction, manages expectations, and handles any escalations.
  • Manage Executive Support Team consisting of 6 FTEs, Video Team consisting of 1 FTE & 3 contractors, and Design Support Team consisting of 2 FTEs. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Participate in the management of the Corporate Desktop & Exec Support budget; ensure tracking and team compliance. (Role accountabilities include providing consultation and executing actions.)
  • Form and maintain partnerships with client groups, manage expectations, and handle escalations. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Ensure support team provides exceptional customer service and delights our customers with their IT needs and requirements. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Increase reliance on video technology through support of the video transformation initiative. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.)
  • Develop and enhance team processes to increase productivity and client satisfaction. (Role accountabilities include making decisions and executing actions.)
  • Manage rollouts of new technology to B4+ Executives and Assistants. (Role accountabilities include providing consultation and executing actions.)
Qualifications:
  • Minimum of 5 years’ experience in a large corporate environment supporting, managing, and coaching a Team.
  • Minimum 5 years’ experience providing support and interacting with end-users – specifically executives and executive assistants.
  • Superb leadership and customer service skills.
  • Exceptional written and verbal communication skills.
  • Exceptional problem management skills with ability to coordinate, facilitate, and drive resolution.
  • Excellent organization and time management skills.
  • IT Background with working knowledge of network, security, and end-user computing devices.
  • Experience partnering with external vendors.
  • Degree and technical certifications are recommended.
  • Highly motivated individual who is organizationally savvy and possesses executive presence.
  • Ability to work under pressure and make quick decisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (http://ift.tt/1gi770e) & EEO is the Law Supplement (http://ift.tt/1fab9Dy) documents by copying and pasting the appropriate URL in the address bar of your web browser.

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