Jobs o, nursing jobs, Job listings inmy area, Job listing website, It job finder, Search for jobs in my area, Job posting website, Job position, job listings, job postings, nursing employment, resume, post a job indeed, job search board, indeed cv database, post job

Details

Employer Name: Phares Ltd
Organization Type: Private Sector
Role: Entry Level
Position Type: Full Time
Location: Dar Es Salaam
                    Kinondoni, Oysterbay
Application Deadline: 01-04-2017
Updated on: 25-03-2017

Description

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
College diploma

Application Instructions

Apply via APPLY NOW below 
 
Top