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When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.
This is the right job for you if you’re able to
Be comfortable speaking on the phone and are able to use a computer efficiently
Empathize and be friendly with people you’ve never met
Use logic and solve problems
Be part of a team
Nice to have (but not required)
Customer service background
Experience with financial services, technology companies, or something similar
What you receive in return
Health benefits
Career advancement opportunities / Promotion from within
401K
The ability to work from home and flexible scheduling Customer Service Representative – Work from Home Home Office Requirements
Personal computer with monitor, speakers and anti-virus software
Subscription to high-speed, hard-wired, bi-directional Internet connection
2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls
Analog landline that meets one of these requirements
Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home
Cable – phone service from a Cable TV service provider
Fiber-Optic – phone line provided by a local phone service
For more detailed information, click here
Apply Today!
www.WorkatSYKES.ca
Sykes Home is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources home-hrcanada@sykes.com.
What to expect in the application / hiring process
Applying Online – The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device
Assessments – The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients’ business needs. What that means is that we are interested in your success right from the get-go
Status of Application – You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you
Interview – When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English
Offer – If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around
SYKES is looking for full-time
Customer Services Representatives that want to work from the comfort of
their own home! You might have heard about us on the radio or on TV and
wondered what we do.
When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.
This is the right job for you if you’re able to
Be comfortable speaking on the phone and are able to use a computer efficiently
Empathize and be friendly with people you’ve never met
Use logic and solve problems
Be part of a team
Nice to have (but not required)
Customer service background
Experience with financial services, technology companies, or something similar
What you receive in return
Health benefits
Career advancement opportunities / Promotion from within
401K
The ability to work from home and flexible scheduling Customer Service Representative – Work from Home Home Office Requirements
Personal computer with monitor, speakers and anti-virus software
Subscription to high-speed, hard-wired, bi-directional Internet connection
2 Headsets: a USB headset for online training and a telephone headset for taking live customer calls
Analog landline that meets one of these requirements
Plain Old Telephone Service (POTS) – traditional landline phone service using a dedicated copper pair to the home
Cable – phone service from a Cable TV service provider
Fiber-Optic – phone line provided by a local phone service
For more detailed information, click here
Apply Today!
www.WorkatSYKES.ca
Sykes Home is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources home-hrcanada@sykes.com.
What to expect in the application / hiring process
Applying Online – The application itself is short… similar to other organizations. Once you have completed your application, you will go right into the assessment process… This can take some time and is much easier on a laptop or desktop computer than a tablet or mobile device
Assessments – The assessments are designed to understand your capabilities and skills. We use these to recommend the best possible fit for you within our clients’ business needs. What that means is that we are interested in your success right from the get-go
Status of Application – You may not hear back from us right away. We encourage you to be a bit patient as we seek out just the right opportunity for you. Please watch your email as this is our most common and expedient way to reach you
Interview – When we find a position we believe you might be interested in, we will invite you to join us on a virtual interview. Like everything else in our process, it is 100% online and over the phone. The interview consists of both individual and group discussions. Interviews will be conducted in English
Offer – If you are offered a position and choose to accept, you will be asked to complete the required paperwork and pre-employment checks just as you would with any other employer. Because you are working remote, it may involve a bit of extra running around