Location
Other Dar es Salaam District
Dar Es Salaam
Description
Principal Accountability- Ensure a world-class operations functions that meet internal/ customer's requirement
- Run the bank across all non-sales functions( in particular strong focus required on the system and channel stability, customer experience, information technology disaster recovery and business continuity management, meeting regulatory requirements and co-ordinate running of the bank across all operations functions)
- Transform the bank: align change agenda between product and country priorities and execute the NBC collective change agenda towards the NBC “Go To Bank” Vision
- To drive the development and implementation of a scalable and sustainable operations strategy and supporting infrastructures
- To drive the bank’s automation/digitization agenda in line with the strategic ambitions
- Develop a country operation strategy and execution plan aligned to product strategy, Pan Africa operation priorities and group/Regional input
- Provide strategic and integrative leadership to the various subunits in operations, ensuring the development and delivery of integrated solutions meeting business expectations
- To be accountable for the aggregate plan and delivery of systems, operations and the general operating model in-country, aligned to One Africa and country operating model
- Ensure that strategic objectives of both country and products are translated into a realistic delivery plan with the mechanism for key measurements in place to monitor progress
- Direct the effective operational management of the operation function in-country to agreed service and cost targets
- Ensure that non-financial risk is strongly represented at executive committee in line with the required business focus
- Ensure effective selection, development, and deployment of operations staff to meet ongoing priorities and competency demand from the business functions.
- Create a “high challenge - high support” performance management culture across the directorate aligned to groups and NBC’s shared values
- Sponsor appropriate talent planning activities across operations functions including succession planning for the team
- Provide clear direction on strategic goals, translating and prioritizing them into business and performance measures.
- Manage the operations functions to headcount and cost targets
- Pursue own development to increase personal effectiveness
- Strong analytical and problem-solving capabilities
- Project management
- Risk management
- High commercial acumen
- Communication/ influencing skills
- Stakeholder/customer relationship management
- Leadership and people management skills
- Able to work in a multinational, multi-segment, environment with matrix reporting, cultural differences and varying legal/ regulatory environment
- Prior experience in a leadership operational position reporting to country management committee or equivalent
- Experience in management of specialist teams within on operations functions
- Has operated in matrix reporting functions
- Comprehensive understanding of governance and controls within banking as they related to operating policies and practices
- Good knowledge of the commercial and competitive environment in Tanzania as well as the external economic, political, legal, and regulatory environment and its internal impacts in the regional and Tanzania
- Experience of working in a multinational, multi-segment environment with matrix reporting awareness of cultural differences and varying legal/ regulatory environments.
- Experience of building in embedding businesses in African/ other emerging markets
Attractive Salary
Applicants are invited to submit their CVsvs, copies of certificates, two referees and their contacts to:
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